Returns Policy
Book Purchase and Return Policies:
For books purchased throught the Zhena.TV website only. Third party sellers have their own policies. If for any reason you are not happy with your purchase, you may return the item(s) within 30 days for a refund back to the original form of payment, less the shipping charge. Please return items in original condition (unaltered). Items that do not meet these criteria will be denied. Final sale items are non-refundable and non-exchangeable.
Zhena.TV reserves the right to decline the return of your item(s), or assess a 15% re-stocking fee if the above terms have not been followed. Because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service. Please allow up to 2 weeks from the time you mail your order for the return or exchange to be processed. An email will be sent to you once the return or exchange has been processed.
Event Purchase and Return Policies:
Purchasing, refund, cancellation & dismissal policies
The following rules apply to all workshops organized by Zhena Muzyka, online or in person. Third-party events at which Zhena is present do not apply.
Purchasing
Purchases are made on the workshop or event home page. We accept credit card or check. To pay with check, please contact customercare@zhena.tv
Refunds
I can’t attend and want a refund.
ZhenaTV events are nonrefundable but are transferrable to other ZhenaTV programs and events.
I want to attend the same workshop on a different date.
If there’s still space available in the workshop you want to transfer to, we’ll move you there. If no space is available, your ticket can transfer to a future ZhenaTV event or program.
I registered but didn’t attend.
Sorry, there are no refunds or transfers available if you didn’t cancel in advance. Most sessions are recorded, please contact customercare@zhena.tv to access the recording.
I attended but want a refund.
There are no refunds for 1-time events. If a current mastermind series is not useful to you, please let us know as soon as you begin to have doubts. We’re happy to discuss a transfer credit if you communicate with us as soon as you decide the course isn’t a good fit. For mastermind commitments, such as POP, the writing mastermind or Bold Goddess Academy series, we don’t provide transfers after the third workshop. This means we need to have seen at least one homework assignment from you, or you need to explain why it wasn’t possible for you to do any of the work and thus benefit from the course, before we consider a transfer.
Refunds will only be made to the credit card that originally paid for the course.
Cancellations
All though it is unlikely that we should need to cancel, we reserve the right to cancel or reschedule an event due to low enrollment, illness, or other circumstances. If the event is canceled, participants will receive a full refund of their registration fee. If the event is rescheduled, participants will have the option of attending the rescheduled event or receiving a full refund.
Workshops will be canceled 5 days prior to the event if there is low enrollment at the time. When a workshop is canceled, candidates will be notified immediately and will receive a complete refund of all workshop fees. Transfer and cancellation policies would apply to the new site location.
If we cancel or reschedule a workshop or other event, we won’t refund your travel, lodging, or meal expenses. We suggest you make refundable travel arrangements.
Dismissal
Although we do not foresee any conflicts, there have been times when participants have been deemed incompatible or disruptive within our programs. When purchasing from Zhena.TV, it is understood that we reserve the right to ask any participant to leave an event, program or mastermind at any time, should we decide the program is not suitable or that their behavior is not conducive to the learning environment. A prorated refund would be discussed subject to a 25% nonrefundable administration fee.
